AGL Energy failure to provide 2017-18 performance report

Energy companies must regularly report to us on how they are performing in Victoria’s energy market. This includes information on how many residential and small customers they have in Victoria, and the number of customers participating in their hardship program.

In August 2018, AGL told us they could not submit their 2017-18 performance report by the required date, 31 August 2018. They have alleged limitations within their existing reporting platform are necessitating a 'full rebuild' of AGL's performance reporting capability. 

Following our request, AGL resubmitted to the Essential Services Commission its performance data for 2017-18 on 31 October 2018. This data includes AGL's customer numbers and the amount of customers who have been disconnected in 2017-18.

On 14 December 2018, AGL also provided the commission with a report from an independent third-party auditor providing reasonable assurances on the accuracy and reliability of AGL’s data.

On 21 February 2019, we wrote to AGL acknowledging the assurances provided to us by an independent third-party auditor. We also expressed our firm expectation that future reports will be prepared in accordance with our guideline and the consequences for AGL if it fails to do so. We will continue to monitor AGL’s compliance to its reporting obligations by undertaking another audit during the 2020-2021 financial year.