How we regulate the VEU program

The Victorian Energy Upgrades (VEU) program helps Victorians reduce their energy bills and greenhouse gas emissions by providing access to discounted energy efficient product and services.

We regulate the program participants and administer the program in accordance with the program's Act and regulations.  Our responsibilities include to:

• accredit persons who are able to create Victorian energy efficiency certificates (VEECs) under the program
• validate the creation of certificates for registration
• administer the registration, transfer and surrender of VEECs
• approve energy efficient products that can be installed under the program
• set performance standards for certain products to be installed under the program
• monitor compliance with the VEET Act, regulations and guidelines, including the code of conduct
• issue shortfall statements and enforce energy efficiency shortfall penalties
• maintain electronic registers.

Our key goal is to safeguard the integrity of the program by maintaining confidence in the energy efficiency benefits delivered to consumers, and delivering a balanced, transparent and efficient program for participants. We do this by implementing an integrated risk-based framework to all our regulatory activities and regularly engaging with stakeholders to discuss improvements

View the legislation relating to the program.