Rules and resources relating to water business obligations and conduct
Water industry standards, codes and guidelines
We publish water industry standards, codes and guidelines that impose certain obligations on regulated Victorian water businesses.
We also report on how well these businesses comply with these water industry standards, codes and guidelines.
Featured work
We have introduced an obligation on water businesses to report to us on breaches of our Water Industry Standards.
We reviewed our urban and rural water industry standards to ensure they continue to meet the needs of Victorian water consumers.
This guideline aims to assist water businesses in meeting their obligation to report non-compliance with our Water Industry Standards.
Water industry standards and codes
Guidelines
Better Practice Guides and Resources
This report was written for regulators and industry on better practice approaches to engaging with victim survivors in the design, delivery and evaluation of its family violence reforms and customer vulnerability work.
(pdf, 268.37 KB)
New customer contributions guiding resources
Reviews and decisions on the Water Industry Standards
April 2024
This update introduced a new self-reporting obligation and strengthened the family violence protections in the Water Industry Standards.
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We reviewed the effectiveness of the family violence provisions in our urban and rural water industry standards.
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Better practice customer support for water businesses
During the coronavirus pandemic we developed better practice resources to help water businesses deliver better customer support. These resources remain relevant.