Origin penalty notices 2024

Origin Energy (Vic) Pty Ltd and Origin Energy Electricity Limited, (together Origin) has paid $295, 872 in penalties after we issued eight penalty notices on 29 January 2024. We issued the penalty notices to Origin after it allegedly failed to take into account the potential impact of debt recovery action at the time when it referred six customers affected by family violence to an external debt collection agency.

The Energy Retail Code of Practice requires retailers to take into account the potential impact of debt recovery action at that time before taking action to recover arrears. Customers who are affected by family violence have an entitlement to safe, supportive and flexible assistance from a retailer when managing their personal safety.