1st Energy Pty Limited (ACN 604 999 706) banned door-to-door energy retail sales activities enforceable undertaking 2023

We accepted an enforceable undertaking from 1st Energy for alleged breaches of the door-to-door ban on energy sales.

1st Energy's enforceable undertaking for banned door-to-door energy retail sales activities

The Essential Services Commission has accepted a court enforceable undertaking from 1st Energy over allegations it failed to comply with the door-to-door ban on energy sales that came into effect in December 2021. 1st Energy allegedly signed up 81 energy customers on new energy contracts as a result of unsolicited approaches at their homes by representatives of a third-party sales agency.

Under the enforceable undertaking, 1st Energy will:

• Conduct annual training about the unsolicited sales prohibitions, explicit informed consent, and the Australian Consumer Law (ACL)
• Conduct regular quality assurance checks on any face to face interactions between sales channels partners and customers.
• Appoint an independent auditor with expertise in Victoria’s energy laws and the ACL to complete a review of the implementation of the actions in the undertaking.
• Provide six and 12 monthly progress reports to the commission on its implementation of the enforceable undertaking.
• Provide a final report to the commission regarding its compliance with the enforceable undertaking.