ReAmped Energy Pty Ltd (ACN 605 682 684) enforceable undertaking for alleged breaches of ‘best offer’ obligations

ReAmped Energy's enforceable undertaking for alleged breaches of ‘best offer’ obligations

The Essential Services Commission has accepted a court enforceable undertaking from ReAmped Energy following various failures related to ‘best offer’ obligations that affected 3,149 customers. 

ReAmped Energy has acknowledged that between 1 August 2022 and 30 June 2023, it did not meet its best offer obligations when it failed to tell 3,149 customers about their best offer, by either:

• Not identifying the customer’s best offer
• Incorrectly calculating the customer’s best offer
• Not providing a best offer message frequently enough.

Under the enforceable undertaking, ReAmped Energy will:

• Continue to honour requests for reimbursement from affected customers until 24 April 2025.
• Reimburse affected customers the difference between the Victorian Default Offer tariff—which is the benchmark rate a customer would have paid if they had not chosen a different electricity plan—and the rate they paid for their electricity during the period they were affected.
• Publish a public notice in newspapers.