AusNet Services smart meter undertaking 2015

Independent audits confirmed AusNet customers now have fully functioning smart meters. This means AusNet customers can access information and services available to other Victorians, such as connecting to electricity more easily or switching to a new electricity retailer faster.

We required AusNet to meet required service standards

In June 2015, we accepted the Ausnet Services' smart meter undertaking requiring the company to meet the required service standards for smart meters by 31 March 2017. We closely monitored AusNet’s performance against those targets in 2016 and 2017 through a series of audits.

After considering these audits and receiving written assurances from AusNet, we decided to discharge (finalise) the undertaking.

AusNet met most requirements of the undertaking

While AusNet failed to meet one of the service level standards by a small margin, all other requirements of the undertaking were met. AusNet achieved 99.8 per cent compliance against the 99.9 per cent target for providing actual metering data within 10 days as required by the undertaking.

We accept AusNet is substantially compliant with this requirement and there are operational reasons that make the target difficult to achieve.

AusNet will continue to report to us on its performance.