Barwon Water outcomes reporting

This page summarises Barwon Water's performance against its outcomes, measures, and targets for the regulatory period 2023–28. This is the first year of reporting against its 2023 price review commitments.

More details are available on our outcomes reporting page, and on Barwon Water’s website.

What are outcomes?

Water businesses are accountable to their customers for delivering the outcomes set out in their price submissions, under our PREMO water pricing framework. Each business is required to report at least annually to its customers on:

• its performance against the specified measures and targets for each outcome
• an overall assessment of whether it has delivered on expectations for each outcome, including the business’s explanation for any performance shortfalls and how it intends to address them.

We have requested businesses also provide us with a summary outcome report document using a standard template. The self-assessments use a simple “traffic light” rating: 

• green = achieved target
• amber = mostly achieved target
• red = failed to achieve target.

Barwon Water's self-assessment against outcomes in 2023–24

Outcome	Self-assessment
Safe, Secure, Sustainable Water	Achieved target
Innovative, Reliable Services	Achieved target
Healthier Environment	Achieved target
Trust, Affordability and Value	Achieved target
Overall	Achieved target

Our observations on its 2023-24 performance

Barwon Water’s outcomes reporting shows that it has continued to perform well in the new regulatory period, meeting 39 out of its 42 targets. Its self-assessment was supported by its customer committee, and it explained shortfalls in its performance and how it will address them. It reported its outcomes performance prominently on the homepage of its website, demonstrating ownership of this year’s results.