This page summarises Central Highlands Water's performance against its outcomes, measures, and targets for the regulatory period 2023–28.
Central Highlands Water outcomes reporting
Overview
This page summarises Central Highlands Water's performance against its outcomes, measures, and targets for the regulatory period 2023–28. This is the first year of reporting against its 2023 price review commitments.
More details are available on our outcomes reporting page, and on Central Highlands Water’s website.
What are outcomes?
Water businesses are accountable to their customers for delivering the outcomes set out in their price submissions, under our PREMO water pricing framework. Each business is required to report at least annually to its customers on:
- its performance against the specified measures and targets for each outcome
- an overall assessment of whether it has delivered on expectations for each outcome, including the business’s explanation for any performance shortfalls and how it intends to address them.
We have requested businesses also provide us with a summary outcome report document using a standard template. The self-assessments use a simple “traffic light” rating:
- green = achieved target
- amber = mostly achieved target
- red = failed to achieve target.
Central Highlands Water's self-assessment against outcomes in 2023–24
| Outcome | Self-assessment |
|---|---|
| Customer Care | 
Mostly achieved target |
| Equity | 
Achieved target |
| Sustainability |
Achieved target |
| Reliable water and wastewater services |
Mostly achieved target |
| Overall |
Mostly achieved target |
Our observations on its 2023–24 performance
Central Highlands Water performed well in the first year of its new regulatory period, meeting 17 out of its 20 targets. Despite meeting almost all its targets, it rated its overall performance as amber, indicating that it is a relatively harder marker and sets a high standard for its performance. While it held itself accountable to its customers through its traffic light ratings, we would like to see it provide more detail on how it will address shortfalls in future outcomes reporting. It is tracking well against its top major capital projects delivery schedule, with all projects on schedule.