Coliban Water outcomes reporting

This page summarises Coliban Water's performance against its outcomes, measures, and targets for the regulatory period 2023–28. This is the first year of reporting against its 2023 price review commitments.

More details are available on our outcomes reporting page, and on Coliban Water’s website.

What are outcomes?

Water businesses are accountable to their customers for delivering the outcomes set out in their price submissions, under our PREMO water pricing framework. Each business is required to report at least annually to its customers on:

• its performance against the specified measures and targets for each outcome
• an overall assessment of whether it has delivered on expectations for each outcome, including the business’s explanation for any performance shortfalls and how it intends to address them.

We have requested businesses also provide us with a summary outcome report document using a standard template. The self-assessments use a simple “traffic light” rating: 

• green = achieved target
• amber = mostly achieved target
• red = failed to achieve target.

Coliban Water's self-assessment against outcomes in 2023–24

Outcome	Self-assessment
We will supply high quality water you can trust	Achieved target
We will provide services to meet the needs of our customers now and into the future	Achieved target
We will reduce our environmental footprint and achieve a socially responsible, sustainable business for future generations	Achieved target
Our investment will support the economic prosperity of our region	Achieved target
We will support customers in need	Achieved target
Overall	Achieved target

Our observations on its 2023–24 performance

Coliban Water’s self-assessment is reasonable, and it set mostly high-performance targets that are increasing over the new regulatory period. It seeks out its customers’ views on its performance to inform its self-assessment, which is commendable. It is also transparent in its outcomes reporting by providing customer views for its performance against each measure and closing the loop with its customers who provided their feedback as part of its self-assessment.