East Gippsland Water outcomes reporting

This page summarises East Gippsland Water's performance against its outcomes, measures, and targets for the regulatory period 2023–28. This is the first year of reporting against its 2023 price review commitments.

More details are available on our outcomes reporting page, and on East Gippsland Water’s website.

What are outcomes?

Water businesses are accountable to their customers for delivering the outcomes set out in their price submissions, under our PREMO water pricing framework. Each business is required to report at least annually to its customers on:

• its performance against the specified measures and targets for each outcome
• an overall assessment of whether it has delivered on expectations for each outcome, including the business’s explanation for any performance shortfalls and how it intends to address them.

We have requested businesses also provide us with a summary outcome report document using a standard template. The self-assessments use a simple “traffic light” rating:

• green = achieved target
• amber = mostly achieved target
• red = failed to achieve target.

East Gippsland Water's self-assessment against outcomes in 2023–24

Outcome	Self-assessment
Reliable services, well done	Achieved target
Fair prices for all	Mostly achieved target
Improved environmental outcomes	Mostly achieved target
Prepare for population growth and a changing climate	Mostly achieved target
Contributing to community	Achieved target
Overall	Mostly achieved target

Our observations on its 2023–24 performance

East Gippsland Water’s self-assessment is reasonable. It confirmed both tolerance bands for its targets and final traffic light scores for each outcome with its Customer Advisory Committee. It has also addressed shortfalls in performance and the steps it will take to address them. Its performance results are featured on the homepage of its website, showing ownership of its outcome commitments and accountability for its performance.