Gippsland Water outcomes reporting

This page summarises Gippsland Water's performance against its outcomes, measures, and targets for the regulatory period 2023–28. This is the first year of reporting against its 2023 water price review commitments.

More details are available on our outcomes reporting page, and on Gippsland Water’s website.

What are outcomes?

Water businesses are accountable to their customers for delivering the outcomes set out in their price submissions, under our PREMO water pricing framework. Each business is required to report at least annually to its customers on:

• its performance against the specified measures and targets for each outcome
• an overall assessment of whether it has delivered on expectations for each outcome, including the business’s explanation for any performance shortfalls and how it intends to address them.

We have requested businesses also provide us with a summary outcome report document using a standard template. The self-assessments use a simple “traffic light” rating: 

• green = achieved target
• amber = mostly achieve target
• red = failed to achieve target.

Gippsland Water's self-assessment against outcomes in 2023–24

Outcome	Self-assessment
Be affordable and fair	Achieved target
Do your job well	Achieved target
Be easy to deal with	Achieved target
Be environmentally responsible	Mostly achieved target
Be involved in the community	Achieved target
Plan for the future	Failed to achieved target
Overall	Achieved target

Our observations on its 2023–24 performance

Gippsland Water’s self-assessment is reasonable and its performance this year was strong, achieving 14 out of 18 of its targets. It worked with its Customer Reference Group to provide guidance on its self-assessment, including an ‘Outcomes Rating Matrix’ which sets tolerance levels and traffic light ratings for performance. It took ownership of its shortfalls in performance and detailed the steps it will take to address them. It reported its performance for this year to customers through its 2024 community report, which is featured prominently on the homepage of its website. It is tracking well against its top major capital projects delivery schedule, with all projects running to schedule and one project completed this year.