GWMWater outcomes reporting

This page summarises GWMWater's performance against its outcomes, measures, and targets for the regulatory period 2023–28. This is the first year of reporting against its 2023 price review commitments.

More details are available on our outcomes reporting page, and on GWMWater’s website.

What are outcomes?

Water businesses are accountable to their customers for delivering the outcomes set out in their price submissions, under our PREMO water pricing framework. Each business is required to report at least annually to its customers on:

• its performance against the specified measures and targets for each outcome
• an overall assessment of whether it has delivered on expectations for each outcome, including the business’s explanation for any performance shortfalls and how it intends to address them.

We have requested businesses also provide us with a summary outcome report document using a standard template. The self-assessments use a simple “traffic light” rating: 

• green = achieved target
• amber = mostly achieved target
• red = failed to achieve target.

GWMWater's self-assessment against outcomes in 2023–24

Outcome	Self-assessment
Safe Drinking Water	Achieved target
Clean, Non-Drinking Water – Urban	Failed to achieve target
Clean, Non-Drinking Water – Rural Pipeline	Achieved target
Reliable and Affordable Services	Achieved target
Healthy and Liveable Region	Mostly achieved target
Overall	Achieved target

Our observations on its 2023–24 performance

GWMWater’s self-assessment of its performance for 2023-24 is reasonable. It continues to engage with its customers on its outcome commitments, discussing this year’s performance at a customer and stakeholder workshop held in September 2024.

GWMWater was over a month late submitting its outcomes report and major projects update to us, and it was not easy for us to find its outcomes performance results on its website. Despite a good performance this year, the business can improve its reporting processes next year.