North East Water outcomes reporting

This page summarises North East Water's outcomes, measures, and targets for the regulatory period 2018–26, and actual performance against these commitments from 2018-19.

More details are available on our outcomes reporting page, and on North East Water’s website.

What are outcomes?

Water businesses are accountable to their customers for delivering the outcomes set out in their price submissions, under our PREMO water pricing framework. Each business is required to report at least annually to its customers on:

• its performance against the specified measures and targets for each outcome
• an overall assessment of whether it has delivered on expectations for each outcome, including the business’s explanation for any performance shortfalls and how it intends to address them.

We have requested businesses also provide us with a summary outcome report document using a standard template. The self-assessments use a simple “traffic light” rating: 

• green = achieved target
• amber = mostly achieved target
• red = failed to achieve target.

North East Water's self-assessment against outcomes in 2023–24

Outcome	Self-assessment
Affordable Prices	Achieved target
Reliable Services	Achieved target
Responsive Services	Achieved target
Efficient Systems	Mostly achieved target
Local Focus	Achieved target
Sustainable Region	Failed to achieve target
Overall	Mostly achieved target

Our observations

North East Water’s self-assessment is reasonable and its performance was solid this year, meeting 8 of its 13 output measure targets. It has some stretch targets which it aims to achieve by the end of its unique 8-year regulatory period. Its outcomes report clearly explained performance shortfalls and how they will be addressed. North East Water reports on its outcomes performance to its customers twice yearly which is above our minimum self-reporting requirements.