South East Water outcomes reporting

This page summarises South East Water's performance against its outcomes, measures, and targets for the regulatory period 2023–28. This is the first year of reporting against its 2023 price review commitments.

More details are available on our outcomes reporting page, and on South East Water’s website.

What are outcomes?

Water businesses are accountable to their customers for delivering the outcomes set out in their price submissions, under our PREMO water pricing framework. Each business is required to report at least annually to its customers on:

• its performance against the specified measures and targets for each outcome
• an overall assessment of whether it has delivered on expectations for each outcome, including the business’s explanation for any performance shortfalls and how it intends to address them.

We have requested businesses also provide us with a summary outcome report document using a standard template. These summary outcome reports are all published together on our website. The self-assessments use a simple “traffic light” rating: 

• green = achieved target
• amber = mostly achieved target
• red = failed to achieve target.

South East Water's self-assessment against outcomes in 2023–24

Outcome	Self-assessment
Get the basics right, always	Achieved target
Warn me, inform me	Achieved target
Fair and affordable for all	Failed to achieve target
Make my experience better	Achieved target
Support my community, protect our environment	Achieved target
Overall	Achieved target

Our observations on its 2023–24 performance

South East Water’s self-assessment is reasonable and it has provided clear explanations where it has underperformed. It showed ownership for its outcome commitments by publishing this year’s performance results prominently on its website. However, major project delivery has fallen behind schedule after the first year of the regulatory period, with 7 of 10 projects already deferred or delayed.