Southern Rural Water outcomes reporting

This page summarises Southern Rural Water's performance against its outcomes, measures, and targets for the regulatory period 2023–28. This is the first year of reporting against its 2023 price review commitments.

More details are available on our outcomes reporting page, and on Southern Rural Water’s website.  

What are outcomes?

Water businesses are accountable to their customers for delivering the outcomes set out in their price submissions, under our PREMO water pricing framework. Each business is required to report at least annually to its customers on:

• its performance against the specified measures and targets for each outcome
• an overall assessment of whether it has delivered on expectations for each outcome, including the business’s explanation for any performance shortfalls and how it intends to address them.

We have requested businesses also provide us with a summary outcome report document using a standard template. The self-assessments use a simple “traffic light” rating: 

• green = achieved target
• amber = mostly achieved target
• red = failed to achieve target.

Southern Rural Water's self-assessment against outcomes in 2023–24

Outcome	Self-assessment
Reliable water	Achieved target
Sustainable water	Achieved target
Great service	Achieved target
Value community member	Achieved target
Fair and reasonable prices (Operating and capital expenditure)	Achieved target
Overall	Achieved target

Our observations on its 2023–24 performance

Southern Rural Water’s self-assessment is reasonable, and it has clearly explained shortfalls in its performance. It showed ownership for its outcome commitments by prominently publishing this year’s performance results on its website.