Wannon Water outcomes reporting

This page summarises Wannon Water's performance against its outcomes, measures, and targets for the regulatory period 2023–28. This is the first year of reporting against its 2023 price review commitments.

More details are available on our outcomes reporting page, and on Wannon Water’s website.   

What are outcomes?

Water businesses are accountable to their customers for delivering the outcomes set out in their price submissions, under our PREMO water pricing framework. Each business is required to report at least annually to its customers on:

• its performance against the specified measures and targets for each outcome
• an overall assessment of whether it has delivered on expectations for each outcome, including the business’s explanation for any performance shortfalls and how it intends to address them.

We have requested businesses also provide us with a summary outcome report document using a standard template. The self-assessments use a simple “traffic light” rating: 

• green = achieved target
• amber = mostly achieved target
• red = failed to achieve target.

Wannon Water's self-assessment against outcomes in 2023–24

Outcome	Self-assessment
Ongoing reliability of water and sewerage services	Achieved target
Ongoing protection of the environment through action and education, prioritising Country and our communities	Achieved target
Fair and reasonable bills for all	Mostly achieved target
Improved water quality in identified communities	Mostly achieved target
Improved customer experience of our products and services	Failed to achieve target
Active partnerships for healthy and resilient communities	Achieved target
Overall	Mostly achieved target

Our observations on its 2023-24 performance

Wannon Water’s self-assessment is reasonable. While it met only 13 of its 23 targets this year, it took ownership of its shortfalls in performance and explained how it would address them. It also showed ownership for its outcome commitments and accountability for its performance by publishing this year’s performance results prominently on its website.