Westernport Water outcomes reporting

This page summarises Westernport Water's performance against its outcomes, measures, and targets for the regulatory period 2023–28. This is the first year of reporting against its 2023 price review commitments.

More details are available on our outcomes reporting page, and on Westernport Water’s website.

What are outcomes?

Water businesses are accountable to their customers for delivering the outcomes set out in their price submissions, under our PREMO water pricing framework. Each business is required to report at least annually to its customers on:

• its performance against the specified measures and targets for each outcome
• an overall assessment of whether it has delivered on expectations for each outcome, including the business’s explanation for any performance shortfalls and how it intends to address them.

We have requested businesses also provide us with a summary outcome report document using a standard template. The self-assessments use a simple “traffic light” rating: 

• green = achieved target
• amber = mostly achieved target
• red = failed to achieve target.

Westernport Water's self-assessment against outcomes in 2023–24

Outcome	Self-assessment
Provide me with high-quality drinking water	Achieved target
Reduce your environmental impact and adapt to climate change	Achieved target
Resolve sewer blockages quickly	Achieved target
Keep water interruptions to a minimum	Mostly achieved target
Be there when I need you	Achieved target
Keep my essential services affordable	Achieved target
Overall	Achieved target

Our observations on its 2023–24 performance

Westernport Water performed strongly this year, meeting 17 of its 20 output measure targets. Its self-assessment was reasonable, and it addressed shortfalls in performance and identified areas for improvement. Its self-reporting is commendable, sending out its performance results to each of its customers as a bill insert, and prominently provides a link to its results on the homepage of its website. Westernport Water also had the highest customer rating of all businesses in our latest customer perception survey for overall satisfaction.