This page summarises Yarra Valley Water's performance against its outcomes, measures, and targets for the regulatory period 2023–28.
Yarra Valley Water outcomes reporting
Overview
This page summarises Yarra Valley Water's outcomes, measures and targets for the regulatory period 2023–28. This is the first year of reporting against its 2023 price review commitments.
More details are available on our outcomes reporting page, and on Yarra Valley Water’s website.
What are outcomes?
Water businesses are accountable to their customers for delivering the outcomes set out in their price submissions, under our PREMO water pricing framework. Each business is required to report at least annually to its customers on:
- its performance against the specified measures and targets for each outcome
- an overall assessment of whether it has delivered on expectations for each outcome, including the business’s explanation for any performance shortfalls and how it intends to address them.
We have requested businesses also provide us with a summary outcome report document using a standard template. The self-assessments use a simple “traffic light” rating:
- green = achieved target
- amber = mostly achieved target
- red = failed to achieve target.
Yarra Valley Water's self-assessment against outcomes in 2023–24
| Outcome | Self-assessment |
|---|---|
| Safe and pleasant drinking water | 
Mostly achieved target |
| Reliable water and sewerage services | 
Achieved target |
| Timely response and repair |
Achieved target |
| Service that meets everyone's needs |
Achieved target |
| Saving water for the future | 
Failed to achieve target |
| Looking after our natural environment |
Failed to achieve target |
| Overall |
Mostly achieved target |
Our observations on its 2023–24 performance
Yarra Valley Water’s self-assessment is reasonable, and it performed strongly, meeting 13 of its 17 targets. It worked with its customers through an established community panel that helped inform its self-assessment. It stands out from other businesses in the way it demonstrates ownership of its outcome commitments to customers and accountability for its performance, committing to pay customers $1.8 million for each outcome it does not achieve. Based on its community panel’s recommendation, it will rebate $3.39 million to its customers through their bills for outcomes not fully achieved this year. A link to this year’s performance results is featured prominently on its website, further demonstrating ownership of its outcomes and accountability for its performance.