Register of enforcement action | Essential Services Commission

The register of enforcement action

The register of enforcement action below is established and maintained by the commission pursuant to section 54ZO of the Essential Services Commission Act 2001. See our Compliance and Enforcement Policy for information about the compliance and enforcement factors that guide the commission, and commission’s approach to the use of its compliance and enforcement tools. Further information in relation to enforcement action taken by the commission is available in our annual report, and in our sector specific reports including the Victorian Energy Market Report.

Dates in the register

As required under section 54ZO of the Act, the date recorded in the register for:

contravention orders is the date the order was made
penalty notice/s is the date the notice was paid
enforceable undertakings is the date that the undertaking was accepted by the commission.

Search and filter register:

Enforcement action	Person or company	Sector	Date	Further information
Penalty notice/s	AusNet Electricity Services Pty Ltd (ACN 064 651 118)	Energy distribution	16 May 2019	Number of notices: 15 Penalty amount: $150,000 Provision contravened: Electricity Distribution Code, clause 5.5.1 Obligation contravened: AusNet allegedly failed to provide customers four business days' notice about a planned power outage More information
Penalty notice/s	United Energy Distribution Pty Ltd (ABN 70 064 651 029)	Energy distribution	15 May 2019	Number of notices: 9 Penalty amount: $90,000 Provision contravened: Electricity Distribution Code, clause 5.5.1 Obligation contravened: United Energy allegedly failed to provide customers four business days' notice about a planned power outage More information
Penalty notice/s	1st Energy Pty Ltd (ABN 71 604 999 706)	Energy retail	14 May 2019	Number of notices: 1 Penalty amount: $20,000 Provision contravened: Energy Retail Code, clause 57(1) Obligation contravened: 1st Energy allegedly failed to obtain the explicit informed consent of a small retail customer before arranging to transfer the customer to 1st Energy More information
Penalty notice/s	Ipower 2 Pty Limited (ACN 070 374 293) & Ipower Pty Limited (ACN 111 267 228) (trading as Simply Energy)	Energy retail	09 Nov 2018	Number of notices: 1 Penalty amount: $20,000 Provision contravened: Energy Retail Code, clause 57(1) Obligation contravened: Simply Energy allegedly failed to obtain the explicit informed consent of a small retail customer before arranging to transfer the customer to Simply Energy More information
Penalty notice/s	Alinta Energy Retail Sales Pty Ltd (ACN 149 658 300)	Energy retail	01 Aug 2018	Number of notices: 15 Penalty amount: $300,000 Provision contravened: Energy Retail Code, clause 57(1) Obligation contravened: Alinta Energy allegedly failed to obtain explicit informed consent from relevant small customers before transferring those customers to Alinta Energy More information
Enforceable undertaking	Australian Power and Gas Pty Limited (ABN 26 118 609 813) and AGL Sales Pty Ltd (ABN 99 086 014 986)	Energy retail	27 Aug 2015	Australian Power and Gas and AGL disconnection warning notice enforceable undertaking
Enforceable undertaking	AusNet Electricity Services Pty Ltd (ACN 064 651 118)	Energy distribution	06 Jul 2015	AusNet smart meter enforceable undertaking
Enforceable undertaking	EnergyAustralia Pty Limited (ABN 99 086 014 968)	Energy retail	14 Feb 2014	EnergyAustralia multiple breaches enforceable undertaking